Customer Satisfaction
Return & Refund Policy
Not in love with your purchase? Don't worry, we're here to help you find the perfect aesthetic.
7-Day Return Window
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all tags attached.
Eligible Items
- Defective or damaged products
- Incorrect size or color received
- Product not as described
- Unopened beauty products
Non-Returnable
- Sale or clearance items
- Intimate apparel (underwear, swimwear)
- Personalized or custom items
- Items with missing original tags
How to Start a Return
1
Request
Contact our support with your order number.
2
Pack
Securely pack the items in original packaging.
3
Ship
Send the parcel to our return studio.
Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment within 5-10 business days.